MyHealthRecord.com Frequently Asked Questions

 

• How do I request an appointment?

      Under My Appointments, select Request, and select New to request a new appointment.

 

• How do I cancel, or reschedule an appointment?

       Please contact the practice.

 

• How do I fill out health history forms requested by the office?

      Under My Health, select Health History Forms and select a form to fill out. (You can only see the online Health History Forms if your doctor’s office              offers them.) Do this for every form you’re asked to complete. Remember, if you don’t have time to finish a form, click Finish Later in the form. This              saves your answers for later. Forms that haven’t been finished are marked as being ‘In Progress’ in the Health History Forms list.

 

• How do I request a medication prescription refill?

      Under My Health, select Medications. There, you can select the Refill Medications button. Note that the Refill Medications button will only show up if             your practice takes online refill requests at this time. If this button is not there, you will need to call the office directly.

 

•  How do I ask a question of my physician or the office?

       Under My Messages, select New, and from the I would like to… list, choose the appropriate question.

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•  Where do I see my lab results?

       Lab results will display under My Health, in the Summary page, under the Tests and Results section. If you do not see your lab results, contact your             care provider.

 

• Two or more of my care providers use MyHealthRecord.com. Do I have to make a different login for each?

       No. You can access both sets of records using one login to MyHealthRecord.com, and switch between them using the Welcome or Viewing menu in           the Navigation bar (“Welcome, Jason” or “Viewing Jessica’s Profile “).

 

• Why can’t I see attachments on my messages?

       Make sure that cookies are enabled on your browser.

 

• How do I pay my bill?

       If your provider accepts online payments, you will see a Pay My Bill option in the Navigation bar.

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  Medical and Health Records

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• How do I request my medical records?

      Under My Messages, select New and from the I would like to… list, choose ‘request a medical record.

 

• How can I see my medical summary? How do I send this to another medical practice?

       You will see your medical Summary as soon as you log in to MyHealthRecord.com.

       Use the View dropdown to pick a date range, such as the past 6 months, or the past year. By default, the system shows all of your history.

       If you just want the information for just one previous visit, first select Visits then pick a visit from the list.

       To send your medical information, use the Send Health Record button. Be sure to read the on-page instructions carefully. If you don’t know the email           address, you will need to ask the physician you are trying to send your records to. If you chose a date range in View only records for those dates will           be sent.

       To download your medical record, use the Blue Button. You can save information to an SD card or a thumb drive, and give it to the other practice by              hand. You can download data as a PDF and as an XML file. If you chose a date range in View only records for those dates will be downloaded.

 

• How can I see the records for a specific visit? How do I send this to another medical practice?

       After logging into MyHealthRecord.com, select Visit from the menu and pick a visit from the list.

       To send this visit’s information, use the Send Health Record button. Be sure to read the on-page instructions carefully. If you don’t know the email               address, you will need to ask the physician you are trying to send your records to.

       To download this visit’s information, use the Blue Button. You can save information to an SD card, or a thumb drive, and give it to the other practice by          hand. You can download data as a PDF and as an XML file.

 

• How do I download my health record?

      Under My Health, in the Summary page, select the Blue Button to download your health record as shown. You can choose to download it as a PDF or        XML file. Choose PDF to make it easy to print. Choose XML to make it easy for the physician’s office to import your record into their system.

 

• How do I see my child’s health record?

      Click on your name on the main menu.  If you have access to your child’s health record you will see their name in the list.  If not, please contact the              office.

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• I am a caregiver. How do I see my loved one’s health record?

      Click on your name on the main menu.  If you have access to your loved one’s health record you will see their name in the list. If not, please contact            the office.

 

  Updating My Information

 

• How do I see and update my contact information?

      Under My Profile, select My Information to see your contact information as recorded by the office. If the practice allows you to submit changes via the           portal, select Edit to do so.

 

• Why can’t I see or change my social security number?

       Your practice may not allow this. If you believe this is a mistake, please contact the practice.

 

• How do I see and update my insurance information?

      Under My Profile, click My Insurance to see your insurance information as recorded by the office. If the practice allows you to submit changes via the           portal, select Edit to do so. 

 

• How do I change my password?

       Select the Welcome or Viewing menu in the Navigation bar (“Welcome, Jason” or “Viewing Jessica’s Profile“) and select My Account Settings. In the           page that opens, select the Edit link next to Password.

 

• What if I forget my user name or password?

       On the MyHealthRecord.com login page, click Forgot Username or Forgot Password and follow the steps in the screens that follow.